Intelligent CIO APAC Issue 03 | Page 37

ONE OF THE MOST SIGNIFICANT BEHAVIORAL CHANGES IN RETAIL IS THE SHIFT TO DIGITAL .
TALKING business

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Before the outbreak of Coronavirus , it was almost impossible for people to imagine how a pandemic could fundamentally change the world and our daily lives . Now due to COVID-19 , the global economy could suffer up to US $ 8.8 trillion in losses , equivalent to 6.4 % to 9.7 % of GDP according to the Asian Development Bank .

Faced with unexpected disruptions and changing customer behaviors , enterprises across all industries are reassessing their operating environments and retooling their businesses to navigate volatile and uncertain times . In this article , we outline how some key industries are likely to be impacted .
Healthcare : leveraging technology to transform patient experience
Undoubtedly , the effects of COVID-19 on healthcare go beyond the disease itself . The global spread of the pandemic has created increasing pressure to predict surges of patients and their impact on individual care facilities .
To deliver targeted and effective medical care , organizations rely on remote monitoring and Internet of Things ( IoT ) platforms , along with Big Data analytics and Artificial Intelligence ( AI ) more than ever before . These technologies enable healthcare service providers to effectively and cost-efficiently process and analyze massive amounts of data and gain a wealth of insights .
However , traditional IT infrastructures cannot integrate the digital services , vast data sources , and real-time analytics needed to support remote monitoring and deliver personalized patient experiences . With private connectivity , healthcare service providers are able to achieve real-time , secure communications and data exchange with patients , partner ecosystems , and network and cloud providers to ensure uninterrupted services and improve outcomes .
The huge volumes of patient data generated during the pandemic have also created challenges for the industry . By leveraging SD-WAN , healthcare service providers can meet fast-changing capacity demands in minutes , with no additional equipment or physical access needed . They can increase
Fiona Lam , Vice President , Marketing Asia Pacific at Equinix

ONE OF THE MOST SIGNIFICANT BEHAVIORAL CHANGES IN RETAIL IS THE SHIFT TO DIGITAL .

or decrease bandwidth globally on all virtual connections to clouds to deliver timely solutions to patients . This on-demand service provides the industry with the scalability and availability required to process and analyze massive amounts of data .
Workspace : delivering Business Continuity during a pandemic
All industries are facing the same problem of delivering remote operations , especially SMEs who were not digitally prepared to deal with unexpected situations . In view of this , workspace solution providers like ServCorp have stepped up to support their customers in responding to these challenges and still deliver on Digital Transformation , helping them transition to remote operations and ensure Business Continuity .
We have seen an emergence of flexible virtual office services designed to help businesses improve their operational www . intelligentcio . com INTELLIGENTCIO
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