Intelligent CIO APAC Issue 26 - Page 62

CASE STUDY
The success mid-size organizations are having is significantly enhanced if their business vision and IT are aligned . According to Gartner , aligning IT with a business ’ s strategy is achieved through the ‘ five capabilities of alignment ’, which focus on great leadership , disciplined IT investment , compelling vision , a continuous three-to-five-year strategy , and robust relationships and partnerships . With Tecala ’ s support , Opera Australia has been able to turn their IT into a platform for enabling change , which resulted in being able to adapt faster and drive continual optimizations to accelerate business growth , and through the pandemic , ultimately the business ’ s survival .
Over the course of the three years since Rasim Ustun ’ s engagement as ICT Manager , Opera Australia had started consultations within the organization , to understand the key stake holders ’ requirements , their concerns , as well as analysis of its employee ’ s requirements from technology .

Founded in 1956 , Opera Australia is the nation ’ s principal opera company and presents more than 600 performances each year . As well as serving its dedicated subscriber base , Opera Australia introduces thousands of new people to the art each year through innovative productions , such as the now iconic Handa Opera on Sydney Harbour .

A program of transformation
In 2019 , under John Horn ’ s leadership , Opera Australia appointed Rasim Ustun as its ICT Manager . In consultation with the organization , Ustun developed a three-year IT transformation strategy .
This was in response to the realization that the IT and communications platforms supporting Opera Australia had become outdated and inflexible . In addition , the new IT department had realized that its technology service level requirements weren ’ t being met by its existing managed service provider , with its levels of support falling short of what the company required to ensure smooth on-going operations . Essentially , Opera Australia had ‘ outgrown ’ its existing partner and needed a more dynamic relationship with a strategic IT partner to ensure that on-going investment in IT remains in lock-step with its business vision .
One of the main challenges identified by the Opera Australia team through this process was that its existing technology platforms lacked innovation to enable organization growth . And with research also showing that people in the organization had very ‘ little trust in IT ’ and its capabilities , Opera Australia needed a partner who could provide state of the art IT systems and platforms , while delivering support that could earn the organization ’ s trust .
Over the past few years , Tecala has been focusing on developing dynamic modern workplaces for its clients . These are environments where the business systems , operations and platforms have been successfully designed and implemented to meet the physical , technological and cultural needs of employees and the organization as a whole . With people being one of the most powerful forces for innovation in any organization , ensuring they receive the best possible experiences from IT starts with connecting with and knowing their employees and clients , and how they operate , interact , communicate and collaborate on a daily basis . From a technology point of view , it then means empowering them with the things they need to do all the above in the most enjoyable , effortless and productive way possible .
“ We realized we had to make some significant changes to our infrastructure to ensure it would be able to support our future plans ,” said Rasim Ustun , ICT Manager , Opera Australia . “ We set about looking at a range of alternatives to establish what would be the best fit for the organization .”
After examining a shortlist of prospective Managed Service Providers , a decision was taken in early 2020 to sign a three-year agreement with Tecala . The
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