Intelligent CIO APAC Issue 26 - Page 42

FEATURE : ANALYTICS

Tata Consultancy Services benefits from intuitive visual analytics with Qlik

Tata Consultancy Services ( TCS ), in partnership with Qlik , has built a holistic , self-service knowledge and insights discovery platform to offer employees selfservice business intelligence with intuitive visual analytics via the cloud .

TCS enables the world ’ s largest businesses to transform digitally . With a growing global customer base that contributes US $ 25.7 billion in revenues annually , the company faced soaring data volumes and multiple data silos .

To solve this challenge , TCS , in partnership with Qlik , built a holistic , self-service knowledge and insights discovery platform to offer employees self-service business intelligence with intuitive visual analytics via the cloud .
Using over 700 Qlik Sense dashboards , TCS has improved the availability of critical information for business functions , including business

THE SOLUTION HAS ELEVATED NEARLY EVERY ASPECT OF OUR BUSINESS WITH END-TO-END REAL- TIME DATA INTEGRATION AND ANALYTICS . development and sales , project delivery and managed services , talent management and resources , customer service , marketing and finance , and finance operations .

The platform analyzes customer data , giving employees highly contextual information including customer advocacy and feedback via mobile devices in real-time . With this information , TCS can build a 360-degree view of the customer and their experience , make decisions rapidly anytime and anywhere , and offer personalized services for their customers .
Accelerating business agility and efficiency
TCS also achieved 100 % automation in data collection and report generation , saving thousands of hours each year and reducing data storage requirements by 90 %. Qlik ’ s Insight Advisor , its Artificial Intelligence ( AI ) assistant for advanced analytics , helps TCS aggregate and visualize data and combine it with market insights .
With this approach , TCS gains visibility into its operations , allowing the company to make informed recommendations , like tailoring targets for the sales team , to improve outcomes in each market .
Most recently , TCS also partnered with Qlik to enable tracking and proactive measures for its COVID vaccination efforts for more than 400,000 employees .
“ The solution has elevated nearly every aspect of our business with end-to-end real-time data integration and analytics . With our Qlik partnership , we have benefitted from a highly automated and secure
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