Intelligent CIO APAC Issue 26 - Page 40

FEATURE : ANALYTICS
Australia ’ s Department of Industry ,
Science , Energy and Resources has implemented the ServiceNow Protected Platform to streamline and automate enterprise service management . The portal enables real time visibility on the status of requests and the ability to track and measure performance analytics . variety of teams and corporate functions including procurement , finance , payroll requests , legal services and communications support .
Eric Swift , Vice President and Managing Director ANZ at ServiceNow , said : “ As a result of this go live , DISER will significantly improve its employees ’ experience so staff can focus on what ’ s important : improving outcomes for citizens . In both the private and public sectors , outstanding digital experiences for employees are the key to unlocking productivity and freeing up time . This is driving significant demand from a range of regulated industries for the ServiceNow Protected Platform .

Australia ’ s Department of Industry , Science , Energy and Resources ( DISER ) has successfully implemented the ServiceNow Protected Platform to streamline and automate enterprise service management for more than 4,000 employees .

DISER is the first Australian Government department to use the ServiceNow Protected Platform , which was built to meet Australian data security and sovereignty requirements for government and regulated industries . The major federal Australian department procured and implemented the platform in less than six months .
“ In our work with more than 100 Australian state and federal agencies , we see them facing increasing demands to deliver more with less , while needing to adapt to increasing security and data sovereignty obligations . Using the ServiceNow Protected Platform , DISER can access the full power of the Now Platform with in country support and embedded security , to be compliant with IRAP requirements for government data handling at the protected classification level .”
Steve Stirling , General Manager of ICT Operations at DISER , said ServiceNow was being used for multiple functions across the department .
The platform is part of the department ’ s service management transformation , which started with IT before expanding to cover service delivery for a
“ By using one platform to manage complex tasks and requests , we have improved our automation and streamlined a range of administrative tasks , enabling

Major Australian Government department improves corporate services for 4,000 employees with ServiceNow

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