EDITOR ’ S QUESTION
LUAN TRAN , CHIEF TECHNOLOGY OFFICER , CYARA
Enterprise leaders must play their part in supporting a new generation of tech talent .
From border closures to remote working , the pandemic caused global upheaval across recruitment and retention .
At Cyara , we adopted the mindset that in order to find the best people we need to be proactive rather than wait for them to come to us . We stopped relying on recruitment agencies and invested in our talent acquisition , building a team that has a voice at Cyara ’ s decision-making table , especially around culture and technology ; two areas that make a significant difference in attracting and retaining employees .
By evolving our talent acquisition business process , we now provide every candidate with the best chance of a positive experience . This includes acknowledging every application with a response from a person who is contactable and providing timely feedback .
Our hiring managers are trained to identify transferable skills buried within a CV and if candidates don ’ t have the skills needed for the role they have applied for , the team looks for other roles within the company . The aim is to treat candidates how we would want to be treated and , in doing so , hope that unsuccessful candidates will re-apply for more roles with us in the future .
Developing internal programs sits at the very core of our talent strategy . We always look within our teams for potential internal talent moves and promotions before recruiting externally . While attrition does happen , it ’ s important to actively work towards reducing the possibility at every touch point . By constantly collecting and analyzing data we can better understand the sentiment of the team and identify potential gaps before they start to take hold .
The skills shortage and squeeze on talent has reinforced how important it is for companies to invest in retaining their employees . Happy , engaged employees are key to the success of any organization . Work-life balance is not about hours worked versus time spent with family , but ensuring staff are supported around wellness and mental health . We also offer annual learning stipends and fitness , wellness , and beauty benefits to all employees .
More broadly , enterprise leaders must play their part in supporting a new generation of tech talent . Our team collaborates with universities on internships while our CEO advises programs and groups that have been created to nurture future changemakers – giving students the opportunity to actively imagine , design and build new technologies and systems , while working with industry to develop job-ready skills .
Once new employees have joined us , they access an onboarding specialist . This is an important early step to ensure employees understand the values we stand for while also enabling them to excel at what they do . Career development planning with every employee enables us to identify where additional training can support growth and career aspirations .
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