Intelligent CIO APAC Issue 22 - Page 57

CASE STUDY

Macquarie Telecom has signed a significant deal with Domino ’ s Pizza Enterprises Limited , to roll out nbn , VoIP and SD-WAN services to more than 720 Domino ’ s stores across Australia .

This will ensure customers have fast and reliable access to applications , that franchisees and stores are supported for new innovations , and will ensure sufficient capacity for the organization to embark on its technology roadmap and further improve experiences for customers and team members .
The organization decided to overhaul its digital environment to accommodate the continued growth of online ordering , which has increased by 21.5 % yearon-year . Domino ’ s ANZ CIO Daniel Hawkins said the transition is also aimed at providing new innovation and services to franchisees .
“ The sheer volume of online sales , particularly during busy periods such as Friday and Saturday nights or special events in the calendar , was the trigger point for this transformation ,” he said .
An ASX 100-listed company and a household name , Domino ’ s delivers pizza to customers around the world . Domino ’ s operates more than 3,000 stores in 10 markets , including its 720 plus Australian stores , and has almost 100,000 team members and franchisees . Globally , three Domino ’ s orders are placed every second , and more than 209 million pizzas are ordered every year .
“ We ’ ve always been a company that ’ s used technology as a tool to provide a better experience , so we needed a network that could match up to that and become a foundation for new digital services for customers , team members and franchisees now and into the future .”
Macquarie was selected from a group of vendors to implement SD-WAN with 4G backup , nbn and a VoIP

WE ALSO HAVE MORE VISIBILITY THAN EVER BEFORE

OVER THE TRAFFIC AND TRACKING ACROSS THE SYSTEM WHICH IS

INCREDIBLY VALUABLE .

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