EDITOR ’ S NOTE
Welcome to the latest edition of Intelligent CIO magazine for the APAC region . This month ’ s cover features Glenn Butterworth , Chief Financial Officer at 360 Capital Group . We take a look at how Australian investment specialist 360 Capital Group achieves efficiency and time savings through automation with Sage Intacct .
Butterworth said : “ It ’ s helped across the group in terms of statutory reporting and management reporting . It ’ s given operational managers the details they need in terms of performance across the businesses . Having Sage Intacct has just been really critical in helping our decision-making .” You can find out more details about the project by turning to p56 .
Elsewhere , we take a look at how Queensland-based Unitywater is utilizing HCL Technologies ’ Simplified Water Analytics Platform , SIWA , to develop a data platform that stores and structures data to be used to gather insights . This data will be used to guide everything from managing unplanned outages to planning for preventative maintenance and expansion of infrastructure .
“ All data is fed into a data lake that was created during the platform ’ s deployment . This makes it easier for our people to access the data they need and use it in dynamic dashboards to better support their planning and decision-making activities ,” said Katherine Gee , Unitywater ’ s Executive Manager of Customer and Community . The new platform also has the capability in the future to deliver automated water balances , predict and better manage outages and identify areas where making cost savings is possible without affecting customer service levels . There ’ s much more to discover about this story on p61 .
In this month ’ s Talking Business , Dustin Laidsaar , Strategic Business Consultant for Avaya , a cloud communications technology company , explores how organizational leaders can respond to the challenges of keeping employees satisfied and retain the attention of their customers .
“ There is a crucial element that is often overlooked when designing the customer journey and that ’ s the employee experience ,” he said . “ When employees are engaged and empowered , they go the extra yard to improve customer interactions and drive results .” For more on this turn to p36 .
Don ’ t forget you can read daily news updates at www . intelligentcio . com / apac /.
Once again , I ’ d like to wish you a good month ahead and please enjoy the read !
Mark Bowen Editor
www . intelligentcio . com INTELLIGENTCIO APAC 7