FEATURE : HYBRID WORK FUTURES
How the Internet came to define all aspects of work
Mike Hicks , Principal Solutions Analyst at Cisco ThousandEyes , tells us how customer and stakeholder experience continues to be massively reshaped by digitization and the Internet .
For the past two years , we ’ ve all been iterating on what the future of work looks like . The outcome of this effort is an enormous liftand-shift . For Business Continuity reasons , we re-platformed work from the office to the Internet .
The office still exists as a place of work , but work exists outside of it , too . Work is now wherever workers are : on-site , offsite or between locations . It is the era of hybrid work and the hybrid worker , and within that , the Internet is now central to all definitions and aspects of working life . your new app stack and multi-cloud is your new data center .
• Employees : where digital experience is crucial to attracting and retaining talent . People are moving to companies that offer flexible and satisfying work . Those without sound digital systems will struggle to meet that need and face an imminent talent exodus as a result .
• The customer and stakeholder experience : where closer relationships and differentiation are forged by providing higher quality always-on services and digital experiences .
Specifically , the Internet impacts :
• Internal-facing operations : where the Internet is your new corporate network , As-a-Service is
There ’ s a lot to unpack here and it ’ s important that we do . In other iterative processes , agile software development being the key one that comes to mind , teams undergo retrospectives at the end of
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