LATEST INTELLIGENCE
First of all, you need to make sure you gather
comprehensive user requirements.
Analyze the tasks they’re doing, how they’re
doing them, the overall workflow, and
the applications involved. You should also
storyboard proposed solutions and run them
past the end-users, in order to solicit their
impressions prior to any pilot programs and
usability tests.
It’s best to know that you’re veering off
course early on, before you make further
investments into possible solutions. Then, as
you begin to ramp up end-user testing – and
user testing is probably the most important
part of it all – make sure that you structure
the way that users carry out their tests and
the way that you record the results.
Interpreting end-user feedback can
introduce things like confirmation bias issues,
so be on the lookout for ways in which you
might be interpreting feedback to confirm.
The goal of end-user computing is to
provide the absolute best experience
for users. However, if the virtual desktop
experience is not as good as the one
provided by their previous physical
hardware, users will soon be wishing they
could roll back to that earlier environment.
Users need to find their experience is just as
fast (or faster), extremely stable, and easy
in order for your EUC initiative to succeed.
If they don’t experience this, your EUC
initiative will fail.
WHY DO END-USER COMPUTING
INITIATIVES FREQUENTLY FAIL?
Not understanding the work process in the
beginning of an EUC project will prohibit
technology from improving it. Gather as
much knowledge as possible, and don’t
make assumptions about the business
that could prove to be detrimental to the
technology implementation. Prepare and
reduce the risk factors that will lead your
business to the best user experience.
Every organization that makes the
commitment to an end-user computing
initiative does so with the best of intentions
for end-users. Freeing end-users from
cumbersome physical desktop environments
and unleashing the power and flexibility of
virtual desktops drive the majority of EUC
initiatives from an incentive perspective.
But for most organizations, it’s about
more than just empowering the end-user.
IT and executive management are also
enticed – every organization that makes
the commitment to an end-user computing
initiative does so with the best of intentions
for end-users.
Freeing end-users from cumbersome physical
desktop environments and unleashing the
power and flexibility of virtual desktops
drive the majority of EUC initiatives from
an incentive perspective. But for most
organizations, it’s about more than just
empowering the end-user. IT and executive
management are also enticed. •
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