CASE STUDY be at the top of the list , given it is one of the initial key student interfaces .
“ We did conduct empathy studies to understand pain points students had with applications and realized that understanding where you are at in the process was a key factor in keeping them engaged .
“ We view Tribal as a key technology partner that we work closely with , and they assisted Toi Ohomai on this journey to design and implement the Online Application Portal .”
Toi Ohomai students have also experienced significant improvements in the application to enrolment process .
The Tribal ebs : ontrack portal allows students to upload documents rather than mail them to the institution or deliver by hand . Better information storage and access means returning students no longer have to attend an interview .
It also provides students with the ability to review and accept offers online , visibility of their own information and the ability to track progress and the status of their
WE VIEW TRIBAL AS A KEY TECHNOLOGY
PARTNER THAT WE WORK CLOSELY WITH .
applications in real-time on any type of device . The outcome : Toi Ohomai has increased its enrolments by 5 %, surpassing the goal of a 2 % increase .
Following the implementation , the Toi Ohomai project team also won a Regional Business Award for Customer Experience and was a finalist in a Continuous Improvement Category at the Westpac Tauranga Business Awards .
The next phase of the project includes an online application capture form for international learners , online graduation ceremony selection and fees payment , as well as direct enrolment and fees payments for short courses . p
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