CASE STUDY
Toi Ohomai is one of the largest tertiary education providers in the Bay of Plenty and South Waikato regions , with more than 10,000 students studying across more than 25 delivery sites in Rotorua , Taupō , Tauranga , Tokoroa and Whakatāne .
Toi Ohomai has been working with Tribal since 2011 ( previously Bay of Plenty Polytechnic ) when the Tertiary Accord of New Zealand ( TANZ ) institutions ( which Bay of Plenty was a member of ) recognized the need for a future-proof student management system to stay one step ahead of the changing needs of students . This led the organization to procure Tribal ’ s ebs solution which was subsequently deployed in 2012 .
ebs has continued to improve processes since the initial implementation including support for a significant merger project when Waiariki Institute of Technology merged with Bay of Plenty Polytechnic to become Toi Ohomai .
Toi Ohomai and Tribal have continuously improved the system , consolidating business processes and manual workflows to support student demands and provide staff with more time to focus on strategic initiatives . A recent example of this collaborative approach to improving process is the addition of online admissions using the ebs : ontrack Solution .
The challenge
Toi Ohomai realized the need to streamline processes for online applications and enrolment . Staff were processing around 16,257 domestic student applications annually and communications with students regarding applications traditionally included postal mail and , in some instances , inperson visits to student administration . All enrolment offers were reliant on students signing and returning the enrolment form .
WE DID CONDUCT EMPATHY STUDIES TO UNDERSTAND
PAIN POINTS STUDENTS HAD
WITH APPLICATIONS .
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