Intelligent CIO APAC Issue 18 - Page 71

INTELLIGENT BRANDS // Software for Business

ServiceNow integrates Employee Center with Microsoft Teams

Blake McConnell , Senior Vice President of Employee Workflow Products at ServiceNow

ServiceNow has announced an expanded strategic partnership with Microsoft to empower employees as they continue to navigate new ways of working .

As part of ServiceNow ’ s Now Platform Rome release , the company is introducing a new collaborative app for its Employee Center that integrates with Microsoft Teams and offers streamlined employee experiences in the hybrid work environment .
The companies also announced expanded investments in co-innovation and go-tomarket efforts across ServiceNow workflows and Teams .
ServiceNow ’ s new Employee Center will be available as a collaborative app that can be embedded directly into Teams . Collaborative apps are a new class of Teams apps that surface in rich ways across chat , channels and meetings .
Employee Center provides employees with a single , unified portal to find information , get help across departments – including IT ,
HR , facilities , procurement and legal – and request the services they need . Through the Teams app , employees can access the portal directly in the flow of their work .
“ With more than 250 million monthly active users , Teams has become a cornerstone for employees around the globe in navigating hybrid work ,” said Jared Spataro , Corporate Vice President of Modern Work at Microsoft .
“ Today ’ s announcement builds on our longstanding relationship with ServiceNow , bringing together the power of Teams with ServiceNow to develop a collaborative app designed to help customers and their workforces communicate , collaborate and innovate more efficiently .”
“ Employees simply aren ’ t going back to old ways of working , which is why employers must provide the digital workflows and collaboration tools to make them productive in any workplace environment – w whether that ’ s fully remote or in an office ,” said Blake McConnell , Senior Vice President of Employee Workflow Products at ServiceNow .
“ By embedding ServiceNow Employee Center within Microsoft Teams , we are improving the employee experience no matter where they ’ re working . Employees can act on the right information at the right time within the tools they ’ re already using . It is imperative to help employees find better balance and keep them creative , productive and engaged .”
ServiceNow announced a strategic partnership with Microsoft in July 2019 . Since then , customers such as NTT Data , a global digital business and IT services leader , have implemented ServiceNow within Microsoft Teams . To further accelerate this momentum , ServiceNow and Microsoft are deepening their investments and collaboration in product innovation , driving joint customer success and go-tomarket across all ServiceNow workflows and Teams .
“ The pandemic changed the way we work and forced us to rethink all aspects of the employee experience , from ensuring the safety of our workforce to efficient vaccine administration ,” said Dai Urano , Head of Business Transformation , Strategy Office , Corporate Headquarters , at NTT Data .
“ Integrating Microsoft Teams into ServiceNow HR Service Delivery as a part of EX Portal will help our employees easily navigate the information they need across one familiar platform and enable better collaboration between employees no matter where they work – at home or at the office . As a ServiceNow Partner , we are also confident that these solutions will help our customers better adopt to the new normal and support their business growth .” p
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