Intelligent CIO APAC Issue 17 | Page 58

CASE STUDY and have them documented in a consistent way ,” said McGilvray . management , ensuring we retain our position as a market leader in our sector ,” said McGilvray .
Once a process has been fully documented and mapped , it is stored online and made readily available to anyone who requires it . This also allows regular reviews to be undertaken with improvements easily made , documented and communicated .
Pallas Capital has already begun to enjoy some significant business benefits since leveraging Nintex Promapp to drive continuous process improvements . As an example , newly-hired staff can rapidly get up-to-speed with the company ’ s processes while the productivity of existing Pallas Capital staff has improved thanks to visibility into processes . A series of process templates has also been created which further improves workflows .
“ Nintex has served to enhance our due diligence processes ,” said McGilvray . “ This is critical for our business as investment comes down to accurately assessing and managing risks .”
Pallas Capital is also looking into additional ways in which Nintex will be put to work within the company over the coming months . One involves leveraging the automation capabilities of the Nintex Process Platform to support the development of new technologies within the firm .
“ Nintex ’ s complete process management and automation capabilities will help our organization to further automate workflows and support our ongoing growth in client numbers and funds under
We asked David McGilvray , Head of Operations , Pallas Capital , further questions to find out more .
Can you explain how Nintex Promapp has facilitated your company to streamline and automate workflows ?
Not only did Nintex Promapp provide us with a software solution , but now we also have a framework to follow when we work on our processes . Once key members in the team were trained to forget how we used to manage our processes by using complex boxes and connecting arrows , and learned a new way to approach the documenting of processes , teams attended a series of meetings and review sessions where we identified both current processes and process improvements .
This helped document and improve our processes and also allowed staff members to better appreciate how their work impacts others , both upstream and downstream . Once documented and captured in Nintex Promapp , participants involved in the process were able to flag improvements on the platform directly – for review and updates by the process owner , where appropriate – thereby contributing to the ongoing improvement process at Pallas Capital .
How has Nintex Promapp enabled your company to improve operational efficiency ?
With Nintex Promapp , Pallas Capital operates more efficiently in a number of ways . New hires can get up to speed faster . Errors , double handling and rework have been reduced significantly . New IT systems being implemented are more rapidly deployed as business processes have been well-documented and are understood by our developers .
Can you explain how Nintex Promapp has facilitated your company to achieve strict regulatory compliance and better manage risk ?
Firstly , our processes are documented in Nintex Promapp in accordance with our compliance and risk framework . This ensures that we ’ ve captured those processes that are key to regulatory compliance and minimise business risks . Then , through the adoption / ownership of these processes by our new and existing staff , we can minimise the risk of breaches and noncompliance . In the event of an incident , with the help of Nintex Promapp we can quickly identify , update and communicate process changes to users .
58 INTELLIGENTCIO APAC www . intelligentcio . com