EDITOR ’ S NOTE
Welcome to the latest edition of Intelligent CIO magazine for the APAC region . This month ’ s cover features Nick Williams , Head of Digital Workplace at Flight Centre Travel Group .
We hear how the company , one of the world ’ s largest travel agencies based in Brisbane , Queensland , has successfully leveraged K2 Cloud to help improve its operational efficiencies and digitally transform its customer experience .
“ With K2 Software we were able to decrease wait times and improve the turnaround time for many of our clientele ,” said Williams .
“ For some staff , this has translated into a saving of between two and three hours each day because of the dramatic reduction in the volume of spam email they have to deal with . ” There ’ s much more to discover about this story on p61 .
This month ’ s Final Word , looks at how a report from Zscaler reveals corporate and cloud infrastructures are more at risk than ever from expanded attack surfaces .
“ The sheer amount of information that is being shared today is concerning because it is all essentially an attack surface ,” said Nathan Howe , Vice President , Emerging Technology at Zscaler .
“ Activities ordinarily accomplished over telephone were captured digitally using intelligent forms and workflow . This also rapidly improved the accuracy of data captured for reporting and financial purposes . ” You can find out more details about the project by turning to p56 .
Elsewhere , we take a look at how iconic hat company Akubra has upgraded its security infrastructure to benefit from a more robust wireless infrastructure with help from WatchGuard . Akubra staff were soon enjoying considerable gains with a decrease in threat numbers and the likelihood of a security breach significantly reduced .
“ We have essentially eliminated the thousands of daily attacks we were getting against our Lenovo server ,” said Ron Palin , Akubra General Manager of Operations .
“ Anything that can be accessed can be exploited by unauthorized or malicious users , creating new risks for businesses that don ’ t have complete awareness and control of their network exposure . Our goal with this report is to provide a view of what the Internet sees of a company ’ s information landscape and offer useful tips on how to mitigate risk .” For more details , turn to p82 .
Don ’ t forget you can read daily news updates at www . intelligentcio . com / apac /.
Once again , I ’ d like to wish you a good month ahead and please enjoy the read !
Mark Bowen Editor
www . intelligentcio . com INTELLIGENTCIO APAC 7