FINAL WORD influencing the CEO agenda . It ’ s clear that to drive strategic change , a CIO needs to report at a high organizational level , ideally to the CEO . But for the most successful CIOs , regular CEO meetings , not just reporting lines , make all the difference in the ability to leverage combined business and technology expertise to influence the company ’ s strategic business agenda .
• Being a data-led organization is imperative to success . Australian CIOs are aligned on the need to be data-driven . Almost all ( 98 %) agree that their companies make data-driven decisions to realize business value . Respondents cite digital commerce
CIOs who are not prepared from business disruption and post-pandemic growth risk becoming obsolete .
technologies as the top innovation that will help CIOs achieve their goals . The top choice for investment if they had additional financial resources is robotic process automation / intelligent automation . These technologies allow CIOs to make the most of the data at their disposal , generating predictive insights for more informed decision-making .
• In the virtual world of work , CIOs are overlooking HR . As the pandemic forced more focus on employee safety , with only 30 % of respondents saying that their CIO organization helps track employee wellbeing , human resources still ranked last among the functional areas prioritized for full-stack technology investment over the next two years . This warns of a potential disconnect in meeting employee needs with new remote and hybrid office models emerging .
• CIOs are pivotal in connecting employee and customer experience . About a third ( 32 %) of Australian CIOs surveyed hold themselves accountable for employee experience and ( 30 %) for customer experience . In fact , CIOs are uniquely positioned to connect CX and employee experience technologies . Only when employees are digitally enabled can they deliver the experiences customers expect .
“ CIOs who are not prepared from business disruption and post-pandemic growth risk becoming obsolete ,” said Tom Davenport , Distinguished Professor at Babson College , Visiting Professor at Oxford and Research Fellow at the MIT Initiative on the Digital Economy , and a Co-author of the Genpact study . “ Genpact ’ s research provides insights on how all three types of CIOs can take the pilot ’ s seat to accelerate digital business transformation and business growth .” p
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