CASE STUDY was chosen to replace two traditional , point-to-point middleware platforms .
The data from these critical systems can be accessed within one secure , easy-to-use interface so the organization can act on real-time insights about customers , employees and operational requirements . Because the data provided by the Boomi integration layer is accurate , up-to-date and readily available , Bolton Clarke is also able to adapt quickly in extraordinary circumstances such as those being experienced around the world right now .
“ The Boomi platform gives us the integration infrastructure to provide a single view of data , irrelevant of location or environment . The ability to then leverage and expand those integrations dynamically to further applications , without the need to re-develop or build new , means we can adapt our business very quickly ,” said Franklin .
“ Since deploying Boomi , we have been able to adapt existing and develop new services much faster , making our teams much more productive while also driving better engagement across the business .” costs and timeframes for the organization , with a low-code design removing the need to hire specialist coding resources as even the most complex integrations can be conducted in a drag-and-drop graphic user interface ( GUI ).
Bolton Clarke has also eliminated various administrative tasks to free its professionals and carers to spend more time on high-value , client-facing priorities , such as the timely payments of more than
BY ESTABLISHING A BETTER UNDERSTANDING
OF ITS CUSTOMERS AND INFORMATION AND CENTRALISING ITS DATA BOLTON CLARKE HAS BECOME MORE AGILE .
As a result of its Boomi deployment , Bolton Clarke has fast-tracked its IoT plans . The organization is now trialling numerous digital devices and services to provide daily assistance to clients and residents and intends to make those features platform agnostic . The data collected will be analyzed by Machine Learning to enable tracking of customer wellbeing and safety around-the-clock .
Boomi plays a central role in bringing all of this data together to give Bolton Clarke ’ s teams a ‘ single view of the customer ’ by enabling the underlying data from multiple platforms to be made available and processed by a central platform .
2,000 nurses . Boomi automates these processes so that employees can dedicate their time where it ’ s needed most , with some staff regaining up to two hours per day in productivity .
Nicholas Lambrou , Managing Director Australia and New Zealand ( A / NZ ) at Boomi , said : “ The aged care sector operates under highly-contested funding and stringent regulations in a rapidly changing environment . By establishing a better understanding of its customers and information and centralising its data Bolton Clarke has become more agile , allowing it to be responsive and using technology to supplement everyday life .” p
Gaining full visibility over its information also makes it easy for Bolton Clarke to adapt to changing reporting requirements and demonstrate compliance with industry and government regulations .
“ In a time when we are seeing increased scrutiny across the sector and increased demand on our teams in the pandemic environment , Boomi has helped us put the right framework in place to ensure we are providing the best possible care to our customers ,” said Franklin . “ The platform makes it easier to provide transparency of information to meet government requirements and customer expectations .”
In addition to accelerating Bolton Clarke ’ s ability to deliver new services , Boomi has reduced development
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