Intelligent CIO APAC Issue 1 - Page 59

CASE STUDY step improvements, so everyone who has to access something further down the process has better, faster processes and therefore saves them time. So in essence, there is less dead time spent on our processes.” Cloud is the next big step for Henley. Over the next 12 months, the company will perform a full review and look to finalise a complete cloud strategy, so that all core systems will be cloud-based. Hyland’s new Foundation platform is “very appealing because of the continuous improvements happening under the hood,” according to Bree. Up until now, Henley has been working on a two-year upgrade cycle, purchasing the latest iteration of OnBase every other year. “Now will be able to take what we need,” explains Bree. “Moving to OnBase Foundation falls nicely in line with our planned move to the cloud. It will allow us to get more mature with our development and change management processes and adopt common development process across all core systems. Henley’s client portal, which is a big part of the company’s drive for complete customer satisfaction. The same file has multiple uses but avoids duplication. “We have seen cases where, for example, something that was previously taking half an hour has been reduced to three minutes,” said Bree. “In other cases, we see “It will also simplify things and provide an easier method for staff to work from anywhere. We have 28 display sites and three offices, so have a very open and flexible working environment. This will provide an efficient platform so people can work from wherever they need to be, accessing whatever information they require.” Summing up, Bree states that Hyland’s content services platform will ultimately help simplify Henley’s architecture and networking. • “This is an example of using API connections through to OnBase. When we started with APIs we did a lot of development work, which is part of the reason we chose OnBase. It allows us to adapt it to our needs and to really take ownership,” continues Bree. Hyland’s Content Services solutions allow Henley to maintain a state of constant improvement through the workflow processing and integrations the company deploys through OnBase. This applies right across the company, working with different departments to improve processes and save employees time. OVER THE NEXT 12 MONTHS, THE COMPANY WILL PERFORM A FULL REVIEW AND LOOK TO FINALISE A COMPLETE CLOUD STRATEGY, SO THAT ALL CORE SYSTEMS WILL BE CLOUD-BASED. www.intelligentcio.com INTELLIGENTCIO 59