FEATURE: IT MANAGEMENT SYSTEMS
“Cloud technologies and
managed services enable
IT to spend less time
managing technical aspects
and more time focusing
on business capabilities,
outcomes, performance
and differentiation.”
activity into line with the realities of the
business context.
The result is a reduction in waste – a
leaner IT project portfolio and more
business-focused work queues for
individual IT experts. Armed with a
greater understanding of the business
ecosystem, IT people are empowered to
spot, propose and act on opportunities
that will improve performance.
Attribute #2: Aggressive
outsourcing strategy
Most IT departments are spread too
thinly – across too much complexity – to
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support business transformation at a
pace that works in the digital age. The
natural instinct is to increase headcount
instead of reducing complexity.
High-performing IT organisations are
lean; they outsource aggressively to
rationalise bloated legacy infrastructure,
reduce complexity and unravel the
legacy headaches that cause so much
firefighting and prevent agility.
They right-size the IT estate to focus
on what really matters to the business:
differentiation. The management of
commodity IT services is farmed out
to third party service vendors who
harness specialisation and economies of
scale to deliver solutions that are both
more robust and more cost-efficient
than an internal IT function could
possibly provide. High-performing IT
organisations are forward-thinking and
not rooted in the past.
When the ‘bigger is better’ legacy
mindset is left behind, it makes sense
to utilise the now-mature technology
and services markets to outsource the
technology management overheads
that are hollowing out the IT operations
budget. Deloitte’s 2015 ‘Global CIO
Survey’ found that 57% of the IT
budget is spent on keeping the lights
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