Intelligent CIO Africa Issue 70 - Page 76

FINAL WORD
Norma-Jean Samuriwo , Principal Consultant ,
Analyze Consulting order to fix or optimise the problem area . Do you have too many hand-offs ? Are you generating reports no one reads ? Are there poor process controls ? Are there bottlenecks in the process ? Most importantly , what is it costing you ? How does it get fixed ?
All businesses will have KPAs and KPIs , and ( assuming that you are measuring the right things ) key process outcomes should be measured against these to determine your performance and desired outcomes against your set objectives . Here , businesses can also identify performance thresholds – in other words , when are slight deviations acceptable and when should there be an immediate intervention ? Having a clear idea of this will enable you to clearly articulate your requirements , the benefits and the potential ROI of any technological interventions .
Once you understand how you deliver value and have a view of the entire value chain , the next step is to understand how your processes fit into this picture .
Only now can you look at your business ’ s processes holistically and discuss what is working and what isn ’ t , and how to fix it . In doing so , you will find the root cause of the key problem , and then be able to dig deeper in
Your processes need to enable people in the organisation to work in the desired state , and digital solutions ensure these processes and people are fully supported .
Introducing technology
This is the ideal time to digitise processes if there is a business case to do so . The reason we wait until this point is precisely not to be in a position where you automate bad processes and end up with bad results faster than ever before . Automation is a factor in improving processes but certainly not the only factor to consider . Your processes need to enable people in the organisation to work in the desired state , and digital solutions ensure these processes and people are fully supported .
Remember , no process is rigid and there is always room for continued improvement . The best way to develop this deep understanding of processes , and find ways to improve them , is by working with a partner , like Analyze Consulting who can bring an external view and expertise to an ecosystem you are already deeply involved in maintaining in its current state . p
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