Intelligent CIO Africa Issue 07 | Page 9

NEWS Lanseria Airport leverages tech to improve airline/passenger convenience Lanseria International Airport is investing in SITA’s self-service technology that will add new convenience for passengers while providing improved common-use functionality for airlines. In a first for a South African airport, passengers who have checked-in online or on their mobile device can now tag and drop their bags in less than a minute using SITA’s Scan&Fly self bag-drop units. Scan&Fly’s plug-and-play design allows the bag- drop solution to be easily installed onto existing airport check- in desks, maximising terminal space while leveraging the speed of self-service. The airport is also upgrading its common-use kiosks and desk infrastructure to use SITA’s cloud-based solution, eliminating the need for local servers. Using SITA’s Airport iValidate, Lanseria International Airport will be able to automatically verify all types of boarding passes, including home-printed A4 and mobile boarding passes, increasing security and speeding up the check- in process for passengers. Behind the scenes, Lanseria International Airport will roll-out new baggage reconciliation technology from SITA, this will help airlines using the airport to comply with IATA’s Resolution 753, which requires that they track bags at key points during the journey. Maneesh Jaikrishna, Vice President Indian Subcontinent, Eastern & Southern Africa, SITA said: “Our research shows that an overwhelming number of passengers prefer to use technology rather than a human interaction when in the airport. They value the control and convenience that self- service options such as self bag-drop and mobile boarding provide. This is the case with Lanseria International Airport where passengers are accustomed to a smooth passage through the travel steps.” Mark McCallum is SA’s new Country Manager for Orange Business Services Orange Business Services has appointed Mark McCallum as the new Country Manager for South Africa, effective immediately. Mark takes over the management role from Yannick Decaux, who has moved on to a new position within the Orange Group. As Country Manager, Mark will be responsible for the overall business growth strategy of Orange Business Services in South Africa. Having led Global Solutions for Africa at Orange Business Services, Mark has conducted business in more than 20 African countries, making him well versed in the complexities of delivering solutions and services on the African continent and beyond. He is passionate about the African market and has extensive experience, especially in the managed IT services space. “Orange Business Services is helping companies across Africa and globally to harness the power of future-proof digital solutions and flexible IT. In light of the wave of digital transformation that is changing the business landscape for enterprises, government bodies and service providers in Africa, I am delighted to appoint Mark to help us drive our business here,” said Luc Serviant, Vice President, Middle East and Africa, Orange Business Services. www.intelligentcio.com Mark McCallum, Country Manager for South Africa “Orange is focused on supporting enterprise transformation and the adoption of digital technologies to mitigate the tough economic times many enterprises face in Africa. We will continue on this path to engage and deliver value to our existing international customers who are either already present in Africa or who are expanding in the region and across the globe,” said Mark McCallum, Country Manager, South Africa, Orange Business Services. INTELLIGENTCIO 9