FINAL WORD
rapidly evolving business environments
through continuous product innovation
and market alignment.
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Shift your IT from
core to enterprise
ICT should no longer
be the ‘basement
level department’ who dictates a
business’s hardware, informing what
systems it should be using and being
a cost centre all on its own. IT should
be driven from a business perspective
and IT services should, essentially,
be business services, supporting the
business’s goals and enabling their
service and product provision to market.
Agility, cost reduction and enhanced
customer experience – whether external
or internal customer – should be primary
focuses for IT today.
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9
Collaboration and
communication
The ability to
collaborate with
resources external
to your business
environment can set you apart from
your competition. In traditional
business models, the value is created
by the business and passed to
the customer. In platform-based
business models, the value is co-
created between the business and the
customer, offering the opportunity
for the customer to tailor their own
solution to their own requirements.
Digital transformation is rapidly
disrupting major industries across the
globe and driving the future of business.
Organisations that do embark on the
journey and ride the wave will eventually
get swept away by it. n
Mpumi Nhlapo, Head of Marketing
and Portfolio Sales at T-Systems
South Africa
Scalability
Because customer
demand is so
transient and quick
to change, it’s important to look to
technologies which enable scalability
and allow for flexible investment and
use. The cloud offers up a platform
which enables full business functionality
with little of the capital expenditure and
all of the scalability.
8
Mobility
The proliferation
of mobile devices,
particularly smart
devices, has created a whole new
playing field for value customer
value creation. The most digitally
transformed businesses design their
process and systems with a mobile first
approach thereby harnessing the power
that mobile brings and remaining
relevant to the digital evolved customer.
Key to a mobile strategy is that it
should speak to all stakeholders in an
organisations value chain, including
staff and even suppliers.
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