Intelligent CIO Africa Issue 07 | Page 35

FEATURE: SDN Tata Communications offers pointers While software-defined WAN opens up a huge raft of benefits to any business looking to adopt it, do not underestimate what it takes to exploit it. While people may think you just have a box that works across the network, which will route traffic on the fly, it is actually far more complicated than that. The starting point is for businesses to understand the common pitfalls. “Networks are ten times more complex than they were ten years ago. Back then we would have chatted to a customer about quality of service over their MPLS network. Now they have five times the number of applications to consider: some on-premises, some in the cloud, some transition between, and many of these are mission-critical. These applications need to be secure and free of congestion or quality of service issues,” explains Mike Winder, Senior Vice President of Customer Service and Operations, Tata Communications. “CEOs must have discussions to decide which time is best for transitioning to software-defined networking.” Pitfalls to avoid when going down the SD-WAN route 1. Do not underestimate the complexity of the network underlay: the network underlay is a key part of the architecture. It is complex and often underestimated. SD-WAN came about because businesses wanted to make better use of their network resources, and they want the seamless online experience and options. However, they are not network experts – so they need Distributed enterprise application architecture (Image courtesy of Juniper Networks) to work with a partner that can manage the complexity. 2. Making light work of defining the policies for applications: When you start implementing priority traffic go during busy periods? This is where the SD-WAN today, you need to have clear visibility of all in-depth knowledge of networks and gateways can help applications. You need to think about what should go in you achieve success. which queue and when congestion occurs, what should 3. Optimising voice for SD-WAN: Architectural underlay is take priority and, more importantly, where does the low- vital for the overlay to work efficiently. This is especially important when you look at unified communications and want to take advantage of cloud enabled services. Working with a service provider with supportive solutions across overlay and underlay elements directly into its public switched telephone network reduces the headache significantly. “Each customer should be able to transition to software-defined networking at their own pace.” www.intelligentcio.com “To see the biggest return on your SD-WAN investment and reap all the benefits it brings, you need to partner with services experts that can manage the entire complexity layer for you, define and roll-out the required policies and work across your organisation to ensure seamless delivery. This will minimise disruption and downtime in the short term and maximise increases in efficiency, productivity and technological capabilities in the long term,” stresses Winder. n INTELLIGENTCIO 35