Intelligent CIO Africa Issue 68 - Page 20

TRENDING
The consolidation of our data into a single platform has not only aligned all of Fidelity ’ s internal stakeholders and yielded cost and process efficiencies , but also the automation and centralisation of the data has created time and resource efficiencies for staff .
“ For us , it ’ s crucial to have accurate near real-time insights to manage the costs and services associated with the SIMs so that we can keep costs down for our customers , while also ensuring that the solution is optimised .” mention the large amounts of network provider cost and consumption data received every day , throughout the day .
“ Providing Fidelity with a single view of all the data was a game changer because it made managing everything so much easier and eliminated the need to manually capture the data . Also , if any issues in the data are identified , Fidelity can fix the problem at source , thus ensuring that the data quality is constantly improving .”
Bartmann adds : “ The consolidation of our data into a single platform has not only aligned all of Fidelity ’ s internal stakeholders and yielded cost and process efficiencies , but also the automation and centralisation of the data has created time and resource efficiencies for staff . They are now freed up to spend less time on internal tasks and more time delivering value
Aside from the sheer number of SIMs in use , a related challenge is that they come from multiple network providers , including local and international providers . Fidelity needs to know where each of these SIMs is located , who the customer is , what the contract terms are and so on . If the SIMs are not properly configured and assigned to the right tariff structures , they can attract dramatically higher costs .
Regan Erasmus , Operations Director , Apex BI , said , “ The nature of an IoT ecosystem such as the Fidelity SecureDrive environment is the inherent amount of disparate data originating from various sources . Some examples of this data include CRM application data , stock information and financial data , not to and a positive customer experience to our Fidelity SecureDrive customer base .
“ The accurate , timely data provided by Apex BI ’ s Clarity IoT platform has enabled us to effectively scale the business , consolidating several business processes and creating a single , centralised data store which can be used to support effective decision-making and enhance our offering to customers .
Additionally , now that the platform is in place and the data is available accurately and on demand , we can now – at the click of a button – establish easily which SIM cards are in use and being charged for , versus those that are dormant and could be cancelled or suspended .” p
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