Intelligent CIO Africa Issue 67 - Page 12


Qualtrics and ServiceNow strengthen employee and customer service experiences

them to make informed decisions and take immediate action to respond to employee and customer needs .
QEI offers pre-built configurations that allow organisations to see their experience data and operational data in one centralised view within their ServiceNow Workspace .
QEI also helps IT and customer service teams identify opportunities to automate routine tasks through a few clicks , rather than code . Agents can then provide personalised service within ServiceNow for priority and complex issues . The app is the next step in Qualtrics and ServiceNow ’ s continued partnership , originally announced in April 2021 .

Qualtrics and ServiceNow have announced a new app to improve employee and customer service experiences .

Available in the ServiceNow Store , the new Qualtrics Embedded Insights ( QEI ) gives IT and customer service agents a unified view of employee and customer experience and operational data , enabling
“ Technology has become central to employee and customer experiences . A single poor experience can have lasting impact as people decide where to work and which brands to do business with ,” said Jay Choi , Qualtrics Executive Vice President and Chief Product Officer , EmployeeXM .
“ Our integration with ServiceNow makes it even easier for organisations to provide excellent experiences from the start , helping employees be more productive at work and customers feel more heard when issues arise .”

Mambu enters strategic partnership with Visa

Mambu , a leading cloud banking platform , has announced a global partnership with Visa in order to utilise Visa DPS – one of the largest processors of Visa debit transactions globally .

The partnership will give Mambu customers a seamless connection to Visa DPS for end-to-end card issuing and processing .
Both companies recognised the importance of interconnectivity to meet the growing demand of fintechs along with incumbent financial institutions . Mambu is developing an integration to Visa DPS that will give institutions more flexibility in offering new card products and services to their customers .
Kevin Trilli , Chief Product Officer at Mambu , said : “ Customer demand for card services is growing rapidly , whether it is incumbent financial institutions or fintechs .
“ Strategic partnerships and interoperability of service providers offer the best value , choice , and flexibility for clients , whether they are embarking on Digital Transformation or scaling a new card program . This is a major step to bringing more simple , transparent and connected services to any company offering financial services .
“ Institutions can create their unique customer payment card experiences on Mambu , regardless of whether it is a deposit or loan account and get it rapidly to market .
“ We ’ re creating an opportunity for our customers to transform , scale and achieve operational excellence with this integration .
“ They can then leverage the issuer processing capabilities of Visa DPS to deploy new products and solutions for their customers .”
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