Intelligent CIO Africa Issue 64 - Page 15


Cellulant has partnered with NALA to power lowcost cross-border payments money into ,” said Nicolai Eddy , COO , NALA . “ In Tanzania and across the African continent , there is a huge opportunity to harness technology to reduce payment fees and build next-generation payment and banking products . At NALA , we ’ ve built a completely digital platform for individuals and businesses based in the UK and US to send money to their friends , family , and employees in Africa .”

NALA , a Tanzania based FinTech company , has teamed up with Cellulant , a Pan-African payments company , to power remittance payments from the United Kingdom and United States into Kenya , Uganda , Rwanda , Tanzania and Ghana .

The partnership between Cellulant and NALA aims to facilitate seamless crossborder payments and significantly reduce the cost of sending money from the UK and US into Africa . “ Today , Sub-Saharan Africa is the most expensive region to transfer
David Waithaka , Cellulant ’ s Chief Revenue Officer , said : “ Cellulant solves a huge challenge for businesses coming into Africa since they have to deal with 54 to 55 different payment providers and multiple currencies , with at least one for each country . With our presence in 35 countries , we are able to cover all these needs through a Single platform , Single API , Single contract , One web tool and a Single point of managing all operations .”

South Africa-based Dis-Chem selects Clickatell ’ s chat commerce platform to serve millions of customers over WhatsApp

Clickatell , a CPaaS innovator and Chat

Commerce leader , has been selected by South African retailer , Dis-Chem Pharmacies , to enable WhatsApp as its customer communication channel to engage with its customers .
Dis-Chem customers can now quickly and easily access various services through WhatsApp by sending “ Hi ” to 0860 347 243 . The easy to navigate menu then allows shoppers to choose which action they want to perform .
“ Consumers have shown they prefer to use chat channels , and WhatsApp in particular , to engage with each other and with their favourite brands . It makes excellent sense for Dis-Chem to offer WhatsApp as a fast and cost-effective way for their customers to do business with the retailer ,” said
Werner Lindemann , Senior Vice President , Growth Markets , Clickatell Commercial . “ We are looking forward to building the partnership with Dis-Chem over the coming months and years as we innovate and co-create new services using the chat app that will meet their customers ’ growing digital expectations .”
Lynne Blignaut , Head , Loyalty and Customer Rewards , Dis-Chem , commented : “ Clickatell ’ s close relationship with Meta as an enterprise Business Service Provider , as well as their extensive experience helping local and global retailers boost their CX through chat made the choice of partners an obvious one for us .” p
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