Intelligent CIO Africa Issue 56 | Page 43

COUNTRY FOCUS : KENYA ital devices and lives and livelihoods

survey offers a “ people-centred ” perspective that can be used by stakeholders to understand where to direct new investments as well as develop relevant policies that can accelerate Kenya ’ s next stage of digital development – one that can boost the livelihoods of Kenyans across the country at all income levels .
Despite the country ’ s undisputable Digital Transformation , the study revealed critical areas that if addressed would further deepen Kenyans ’ participation in the digital economy .
The study revealed that access to hands-on support is critical in helping Kenyans deepen their use of some digital services and 81 % of e-governance users indicated that they have used Huduma centres for support .
The national addressing system presents a critical opportunity within on-going government efforts to unlock more e-commerce and digital trade opportunities . 40 % of e-commerce platform users reported challenges in receiving deliveries due to lack of precise street addresses and logistics complications .
Efforts to address digital safety concerns are becoming an increasingly important factor in supporting Kenyans ’
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