Case
STUDY
Cell C launched its operations across South Africa in 2001 , seven years after the launch of the two incumbents , Vodacom and MTN in 1994 . Exceptional Quality is the pillar driving network excellence , born out of over 4 billion rand ( US $ 278.1 million ) worth of investment in infrastructure over the last two years with an additional 8 billion rand ( US $ 556.2 million ) earmarked over the next three years . Service excellence drives Cell C ’ s business and ensures that every customer touch point is delightful . That is why the telco has increased its investment in a top quality customer service layer and is driving an internal culture of customer care to ensure that customers are at the heart of its business support system ( BSS ) that ’ s helping it to build a robust digital ecosystem .
Building a digital ecosystem
Schalk Visser , CTO , Cell C
50 INTELLIGENTCIO AFRICA www . intelligentcio . com