CIO OPINION infrastructure to enable it . Even though the location of work or school may look different , the user experience should remain top-of-mind . Employees , teachers and students all want faster , more secure , easier-to-use devices , collaboration and access to the tools they need to get their job done . IT needs automation and flexibility to deliver these requirements and enable innovation .
Personalised productivity from anywhere
Creating a digital workplace that enables end-users to work or learn from anywhere with the productivity , security and the personalisation they need is vital . To do this , you need personalised user experiences and intelligent collaboration for seamless productivity . One of the biggest challenges to productivity , is technology that works against the end-user by being slow and unreliable , resulting in user frustration and downtime . Alternatively , a positive user experience leads to greater productivity , engagement , motivation and satisfaction .
The starting point is to develop personas based on how and where a person gets work done . This persons mapping will enable your organisation to create the optimal experience at the lowest cost . With too few personas , you will overprovision resources that could exceed the needs of users with the simplest requirements . If you make too many personas , it won ’ t be manageable . With the right number of personas for your organisation , you can provision the right type of device , accessories , connectivity , apps and data for each , creating the best user experience in the most cost-effective way . For example , your personas could include desk centric users , on-the-go-pros or technical users . The needs of each persona such as the environment they work in and the app they require would differ and therefore so should the technology they use .
The future of work must be secure and agile
Optimising your infrastructure with reliable and secure access to applications and data – whether running on-premises , in the cloud or both – is necessary to support users who are working and learning remotely .
The threat landscape , which continuously grows and evolves , is taking advantage of the vulnerabilities caused by remote work and school . According to research conducted on behalf of VMware Carbon Black , there
It ’ s time for organisations to reassess their remote work and learning capabilities , in order to create a digital workplace that ’ s ready for anything and ensures productivity from anywhere with a secure and agile infrastructure to enable it .
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