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By allowing our platform to manage complex digital workflows , organisations like CCEP are giving employees the services , experiences and support they need to do their jobs – and the choice and flexibility they crave .
their COVID-19 crisis management efforts , a Safe Workplace app suite and dashboard to help employees back to the workplace safely , as well as a new Contact Tracing app to support a safe workplace for employees .
In this COVID economy , we need to broaden our perspective beyond those employees who can readily work from home , to empower every type of worker in every type of industry .
That could be someone working on a factory production line , a maintenance engineer for a utility company , a customer service agent for a bank , or a salesperson who is used to hitting the road . I ’ m seeing some excellent instances of EMEA organisations that are using our platform to create COVID readiness strategies around the employee experience . A great example is Coca-Cola European Partners ( CCEP ), which built a COVID-19 support hub in just three days .
Inspired by the release of ServiceNow ’ s nine Employee Experience Packs , which provide pre-built content and configurations for common HR activities , the hub gives 23,000 employees and managers , working in 13 countries , instant access to the latest company updates , guidance and support on the coronavirus .
Health and wellbeing is front and centre too , with CCEP using our Health Alert Experience Pack to log health updates from employees , track those with symptoms and positive tests , and support those who are most vulnerable .
By allowing our platform to manage complex digital workflows , organisations like CCEP are giving employees the services , experiences and support they need to do their jobs – and the choice and flexibility they crave .
I spoke to Nico Orie from CCEP recently on a webinar where Nico shared some best practices and learnings from the COVID economy .
The companies that create digital workflows around the employee , not the process , will be those who see the greatest gains – not only in profitability and growth but in attracting top talent and achieving a greater diversity of thinking and innovation . p
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