NEWS
Ericsson to accelerate 5G mid-band rollouts
According to Ericsson , mid-band bridges the speed , capacity and coverage gaps between low-band and high-band . 5G networks that harness mid-band spectrum at scale will have the power to provide a full-fledged 5G experience for consumers and enterprises , Ericsson stated .
Per Narvinger , Head , Product Area Networks , Ericsson , said : “ After the first rollouts of 5G networks , now is the time to scale up 5G by leveraging Massive MIMO to a much larger extent .
Telecoms equipment vendor Ericsson , has launched three new radios in its industry-leading Massive MIMO portfolio and expanded its RAN Compute portfolio with six RAN products to accelerate 5G midband rollouts .
The new solutions are powered by Ericsson Silicon – the company ’ s system on a chip ( SoC ) range that provides advanced processing capabilities for a rapid evolution of energy-efficient and high-performing networks . With new mid-band spectrum available , communications service providers can leverage their 5G spectral assets to rollout services quickly and efficiently to deliver a more responsive experience to mobile broadband subscribers .
“ With our new portfolio , communications service providers can speed up their midband deployments efficiently with superior performance for their users , while reducing energy consumption .”
Ericsson ’ s new line of ultra-lightweight , mid-band Massive MIMO 5G radios from its Antenna-Integrated Radio ( AIR ) portfolio , is designed to ease mid-band deployment for service providers .
KONE cements partnership with Orange Business Services
KONE , a global player in the elevator and escalator industry , has strengthened its partnership with Orange Business Services by moving its global contact centre solution to the cloud .
KONE said the latest deal is part of its ongoing commitment to delivering a highquality end user experience worldwide . By moving the contact centre infrastructure to the cloud , KONE will be able to benefit from scalability , flexible omnichannel capabilities , intelligent call routing and built-in security . In addition , the contact centre can handle email , voice and alarms for sites around the world and is integrated into KONE ’ s remote monitoring platform .
“ Orange Business Services is playing an important role in helping us with our Digital Transformation by migrating our contact centre solution to the cloud . This will further enhance our customer experience and pave the way for further innovation in our customer support service ,” said Antti Koskelin , CIO , KONE .
As part of the agreement , Orange has established five contact centre hubs globally to simplify and optimise the organisation , moving away from a sitebased infrastructure to the cloud . The solution spans 35 contact centre sites across all continents . Fabrice de Windt , Senior Vice President , Europe , Orange Business Services , said : “ We are honoured to have KONE ’ s continued trust to improve and innovate its business-critical customer support function .” p
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