Intelligent CIO Africa Issue 49 | Page 67

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PUTTING YOUR PEOPLE FIRST

The world of work is very different today . COVID-19 caused a rapid shift in workplace models , with many employees now working remotely and other organisations having adapted their policies to ensure remaining on-site staff are safe . With continued uncertainty , business leaders are still facing challenges as they look to digital tools to support the business and to enable growth . Here , Paul Hardy , Evangelist , Chief Innovation Office at ServiceNow , tells us why it is the companies that create digital workflows based around employees – not processes – which will benefit most .

It ’ s unlikely you need me to point out that work has

changed . Millions of us are experiencing first-hand the disruptive impact of the COVID-19 pandemic on our working world .
Through my conversations with business leaders across EMEA , I know there is a focus on overcoming the challenges of this new working environment and ensuring readiness for the new COVID economy we now find ourselves in . These leaders know that strategies built around Digital Transformation can bring the agility and resiliency they need to be successful now and in the long term . This is key , of
In this COVID economy , we need to broaden our perspective beyond those employees who can readily work from home , to empower every type of worker in every type of industry .
course . But our recent Work Survey report , which explores the impact of COVID-19 on business , highlighted to me why we must not lose sight of
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