CASE STUDY
SARB . The client experience has also improved as the bank has updated forms and is able to get all the information from clients without additional calls and queries . This has resulted in a smoother and faster process which is a priority to AlBaraka . I would recommend Synthesis and txtream . The team and solution are definitely fit for purpose ,” he said .
The implementation of Synthesis has given AlBarak a streamlined processing system , allowing the bank to grow transaction volumes without increasing its overhead expenses and providing it with peace of mind in ensuring compliance with regulations .
“ The introduction of Synthesis has resulted in streamlining of processes in our International Banking division and has resulted in shortened processing times and improved customer service ,” he said . “ The bank is currently focused on developing its mobile application .
“ It was not practical to develop the app prior to the change in the core banking system , as major changes would be needed to re-integrate the app to the core banking system .” •
BY IMPLEMENTING THE TXSTREAM
FULLY-AUTOMATED SYSTEM , ALBARAKA BENEFITS FROM DAILY REPORTING THAT UPDATES EVERY
TIME SARB REQUIREMENTS CHANGE . www . intelligentcio . com INTELLIGENTCIO
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