FEATURE FEATURE : WI-FI: support for the IoT proliferation providing secure and prioritised connectivity for the IoTs ,” he said .
Benhaddou said providing an easy , secure and fast Wi-Fi for visitors has clearly a direct impact on the customer satisfaction and the business processes optimisation .
He said in addition to providing connectivity for web browsing and social media access , it also enables holistic digital engagement with customers , specifically for those companies embracing Digital Transformation on the continent .
“ Visitors Wi-Fi has become a critical tool for any businesses with sometimes direct impact on their revenues . In the hospitality and healthcare sectors for example , a highspeed wireless Internet access is even a key differentiator ,” he said .
“ Customer data collected while onboarding the guest Wi-Fi and implementing location based services ( LBS ) on top of the WLAN
Ali Benhaddou , Network Solutions Architect , Alcatel-Lucent Enterprise www . intelligentcio . com INTELLIGENTCIO
47