LATEST INTELLIGENCE
A JOURNEY TO PROFITABLE
DIGITAL TRANSFORMATION
HOW SERVICENOW CHANGED ITS OWN
PROCESSES IN 7 STEPS.
PRESENTED BY
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TThe ServiceNow journey as a catalyst for your own strategy.
This guide is designed to offer a practical look at how ServiceNow accomplished its
own digital transformation over the past several years. It’s not meant to offer a rigid
set of mandatory checkboxes, but rather “food for thought” as you consider how
to formulate your own unique strategy. How is ServiceNow’s digital transformation
going? Here are the numbers. Drink the champagne, eat your own dogfood…
whatever phrase you prefer, we’re doing it. The results have been significant.
• For HR: We’ve achieved a 60% decrease in the time to onboard employees and
$14m in productivity savings.
• In our customer success department: we’ve realized an 11-point increase in
our Net Promote Score (NPS) and $13.4m in productivity savings.
• Within IT: We’ve realized significant savings, allowing us to shift 13% of
IT Ops budget from run to innovate. Those are just some of the numbers
achieved since undertaking our digital transformation. We’ll reveal the rest at
the end of this guide. •
16 INTELLIGENTCIO www.intelligentcio.com