Intelligent CIO Africa Issue 42 | Page 11

NEWS Dis-Chem pharmacies uses technology to enhance delivery South Africa and was able to integrate with the Dis-Chem delivery system to provide real time feeds and order placements into the Picup app. On demand delivery of essential goods for retailers and e-commerce clients is now possible through Picup’s reliable crowdsourced network. Dis-Chem has partnered with Picup to enhance its last mile delivery across more channels within the group. The pharmaceutical giant is now using Picup’s innovative technology and crowdsource driver network to optimise its deliveries. At the beginning of the lockdown, Dis-Chem approached Picup to assist with its delivery strategy. Within four business days from the initial contact, Picup could provide Dis-Chem with a last mile fulfilment solution, including drivers and customised software at each pharmacy within the group. Dis-Chem Executive Pharmacy Manager, Tanya Ponter, said Picup could provide an instant delivery solution for all stores across Picup CEO Antonio Bruni said they are working closely with Dis-Chem to establish how its technology can improve last mile delivery across more channels within the group and using data to optimise and deliver more efficiently. Picup is a last-mile essential delivery service provider that offers logistics software that is backed up by a fleet of crowdsourced drivers. Its deliveries are contactless and staff are equipped with masks, sanitiser and guidelines for best behavioural practices. AI COVID-19 diagnosis service launched for people of determination in Egypt efforts of the MCIT to support the Egyptian government’s plan to effectively mitigate COVID-19 challenges. Amr Talaat, the Minister of Communications and Information Technology in Egypt, explained this first of its kind service in the Arab World and Africa represents the ministry’s latest effort to ‘reach all segments of society, provide technical support to face the current crisis and keep citizens safe.’ Egypt’s Ministry of Communications and Information Technology (MCIT) has joined forces with the United Nations Development Programme (UNDP) and Avaya to extend the capabilities of WASEL – its dedicated contact centre service for people of determination – with the addition of automated testing for COVID-19 symptoms for the deaf and hard of hearing. A world first, this chatbot utilises AI to enable sign-language based interaction, providing users intuitive access to critical COVID-19 related information and support. The service is conveniently available via the Tamkeen website or WASEL smartphone application. This initiative aligns with the Randa Aboul-Hosn, UNDP’s Resident Representative in Egypt, stressed the importance of using ICT solutions to combat the spread of COVID-19 especially for people with special needs. She highlighted that her organisation’s partnership with MCIT Egypt and Avaya has successfully materialised into an easy-to-use solution that is carefully designed to help deaf and hearing-impaired people cope with the challenges imposed by the on-going pandemic. www.intelligentcio.com INTELLIGENTCIO 11