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Let me elaborate on our own workflow and
Digital Transformation within ServiceNow.
CES
OYEES
OMERS
E THE
From the very first internal meeting of
those tasked with ServiceNow’s Digital
Workflow Transformation, there was crossdepartment
agreement on two goals:
unlocking productivity and delivering great
experiences. These were defined as such:
• Goal 1 – Unlocking productivity:
This means finding ways to automate
and digitise workflows across every
department, on every type of device
and across all relevant stakeholders, and
personas served.
• Goal 2 – Delivering great experiences:
We wanted to focus on what people
encounter or experience over the course
of their interaction with our applications,
products or services.
Simply put, increased productivity plus
great experiences translate into happy
employees. Happy employees plus increased
productivity means happy customers. And
happy employees plus happy customers lead
to greater profits.
Director – Middle
Now
t operating models
business conditions.
ess the full potential
he customer-base.
tions for
do not reassess
flows?
onto the past and
d change to a digital
y not be around for
dvice would you
implement a
port. We’ve all been
th no support from
he vine. Buy-in from
iod. This approach
re of carrot and
ross multiple teams.
Research bears this out. Happy and
engaged employees, on average, have 17%
higher productivity, 10% higher customer
satisfaction metrics and generate 21%
higher profitability.
Can you tell us about ServiceNow’s
Knowledge 2020 event?
The Knowledge 2020 digital experience
will showcase all the ways you can unlock
productivity through modern digital
workflows, highlight the latest customer
and platform innovations, and inspire the
ServiceNow community to continue to
create great experiences for businesses.
• Get inspired: Hear success stories and
best practices from customers and
thought leaders.
• Get educated: Choose from hundreds
of breakout sessions and labs to help you
transform your work.
• Get connected: Network with our
community of customers, partners, and
experts who can help you work better.
*The Knowledge 2020 content is available
on demand until June 10. •
www.intelligentcio.com