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TRENDING
LOWS
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dmaps, placing
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Jess Phillips
workflows in
tion of SaaS based
nly option.
employees and
he purpose. Once you
place you can start
ws, employee and
ions in the region
ew normal?
technology at the
ion.
hift is going to be
that traditional
e so used to the
ffice meetings that
very hard to handle.
eople feel that they
with other people in
ne. They don’t have
to express themselves
and voice calls.
starting to accept
rations can work
without large offices, we are already seeing
businesses plan for no return to office
for several types of roles. Our customers
are actively looking for ways to reduce
operational expenditure, outsource contracts
and salary bills by allowing their workforce to
permanently work from home.
What are some of the key
requirements from customers –
both yours, and more generally –
right now?
We are witnessing a historic paradigm shift
that is forcing businesses to reinvent their
processes. This paradigm shift is loosely
referred to as ‘Digital Transformation’, a
phenomenon that some people consider to
be the fourth leg of the industrial revolution.
While this transformation was going
to happen anyway, the pandemic has
dramatically accelerated the revolution.
What would normally take years or decades
is occurring in weeks and months. The
requirements from clients is not only
to continue this modernisation, but to
accelerate the implementation.
How are you working with your
customers to meet their current needs?
On the front lines of business, we’re seeing
how digital technology foundations enable
companies to develop great experiences for
employees and customers. Now more than
INTELLIGENTCIO
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