Intelligent CIO Africa Issue 04 | Page 45

FEATURE Beyond the obvious technical benefits, training and certifications can go a long way in boosting work satisfaction, IT efficiency and staff retention. Training enables organisations to hire entry-level staff and ramp up their skill sets in niche areas. Ned Baltagi, Managing Director, Middle East & Africa at SANS For one, certification preparation often provides the motivation necessary for employees to set aside the time and effort required to become subject matter experts. Very often, certification training includes the use of hands-on and/or simulated instruction which expose applicants to a wide range of scenarios that they might not frequently see in their day-to-day job. This prepares them for the one-off issues that often have the greatest negative impact on business. Furthermore, most organisations which provide industry-standard certifications continue to maintain a relationship with the individual and their employer, thereby acting as a source for up-to-date domain specific information. In short, certifications help organisations to realise the full benefit of the training they invest in. Certifications also ensure that fundamental theoretical concepts are well understood. Maintaining a certification requires an ongoing educational commitment which keeps skill sets and knowledge up to date. Beyond the obvious technical benefits, training and certifications can go a long way in boosting employee satisfaction, IT efficiency and staff retention. Training enables organisations to hire entry-level www.intelligentcio.com A note on the ‘soft’ benefits staff and ramp up their skill sets in niche areas. This not only helps overcome the regional skills shortage but also encourages company loyalty. Employees need to be challenged and convinced of their continued career growth which is why training improves job satisfaction and retention rates. To summarise, IT training is an expense for the business, but it is one which brings substantial short and long-term benefits. By investing in the right training, delivered by the right provider, employers get expertly skilled staff who are committed to the organisation. These qualified professionals are equipped with the knowledge and hands-on experience to tackle the challenges that complex IT environments entail. They are more efficient, innovative and ready to give their organisation the edge it needs in today’s digital economy.  INTELLIGENTCIO 45