COUNTRY FOCUS:
FOCUS: EGYPT
With technological advancements
progressing at speed, the Ministry
of Communications and Information
Technology in Egypt is embarking on
an innovative approach to enhance the
lives of disabled people.
/////////////////
Ministry utilises
IT to empower
disabled people
Egypt’s Ministry of
Communications and
Information Technology
launches contact centre
for people with disabilities
New WASEL contact centre launched by the Ministry of
Communications and Information Technology enables people
with hearing and speech disabilities to access a range of
services through video calls. The centre is the first of its kind
in the Middle East and Africa region.
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INTELLIGENTCIO
E
gypt’s Ministry of Communications
and Information Technology has
launched WASEL, a first-of-its-kind
contact centre service in the region that
provides enhanced access to services for
people with disabilities.
Launched in accordance with the
presidential initiative establishing a National
Council for People with Disabilities, WASEL
is a contact centre that is technically
equipped to provide people with hearing and
speech impairments access to emergency,
ambulance, rescue and firefighting services
through video calls. Accessible to citizens
via the new WASEL mobile application, the
solution is built on Avaya IX Workplace, and
www.intelligentcio.com