NEWS
Jeff App to open first hubs in South Africa
customers to choose the exact location, time and day
they want their laundry or dry-cleaning picked up. A
driver visits the user’s house, collects the garments
and delivers them back, cleaned and ironed. This
service can be accessed via on-demand or monthly
subscription options.
Mr Jeff is set to
open its first hubs
in South Africa
The first South African hubs will be in Cape Town
(Newlands, City Bowl, Rondebosch and Woodstock)
and Johannesburg (Fourways, Midrand and Sandton).
Eloi Gómez, the CEO of Mr Jeff, believes the service will
take off rapidly in South Africa. According to research,
78% of people say that laundry is their least favourite
household chore, but they’ve never had a choice. The
laundry-on-demand model is creating a new market,
with an estimated 60% of Mr Jeff customers never
having used a laundry service before.
P
rofessional laundry service app Mr Jeff, which launched in South
Africa in October, is set to open its first 10 hubs in Cape Town and
Johannesburg in the New Year after an enthusiastic response from
local entrepreneurs and consumers. The latest in a growing number
of apps that cater for the modern on-demand lifestyle, Mr Jeff allows
“On-demand services are one of the biggest lifestyle
trends of recent years,” said Gómez. “South African consumers are
used to being able to order food, or get a taxi, using an app. Now
this business model is expanding to areas like cleaning and laundry,
which allows people convenience and choice. It’s also a major
business opportunity for local entrepreneurs.”
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Egypt’s Ministry of Communications and
Information Technology launches contact centre
for people with disabilities
E
gypt’s Ministry of Communications
and Information Technology has
launched WASEL, a first-of-its-kind contact
centre service in the region that provides
enhanced access to services for people with
disabilities. Launched in accordance with
the presidential initiative establishing a
National Council for People with Disabilities,
WASEL is a contact centre that is technically
equipped to provide people with hearing and
speech impairments access to emergency,
ambulance, rescue and firefighting services
through video calls. Accessible to citizens
via the new WASEL mobile application, the
solution is built on Avaya IX Workplace and
provides multi-party video conferencing
between citizens, call centre agents and sign
language experts.
“We are proud to launch the Contact Centre
for the Services of People with Disabilities,
www.intelligentcio.com
which, through the application of
WASEL, provides accessibility to key
services in specialised agencies,” said
Dr Abeer Shakweer, Advisor to the
Minister of Communications and
Information Technology at the Egyptian
Ministry of Communications and
Information Technology.
contribute to equality of experience for all
members of society,” he said.
WASEL enables citizens to video-call into
a government call centre and then have
their call quickly passed onto live sign
language experts, enabling faster responses
to emergency calls placed by people with
hearing and speech impairments.
Ahmed Fayed, Country Manager – Egypt
and Libya, Avaya added: “Avaya is looking
forward to further collaboration with
Egyptian government agencies to provide
innovative technology solutions that
From left: Ahmed Fayed, Country
Manager – Egypt and Libya, Avaya
and Dr Abeer Shakweer, Advisor to the
Minister of Communications and
Information Technology
INTELLIGENTCIO
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