CASE STUDY
IN MY 24 YEARS IN IT, I HAVE NEVER
COME ACROSS A COMPANY THAT HAS A
SUPPORT SYSTEM LIKE NUTANIX, IT’S
UNHEARD OF.
Benefits legacy system with only 80% uptime and
now we are very close to 99.9%, so from an
internal and external customer perspective,
they are very happy with Nutanix.
“In the beginning, there were still some parts
of Nutanix that the technical team didn’t
understand, and we tried to fix things by
ourselves,” said Du Raan. “Uptime has gone up dramatically and we
can provision services now. Technical staff feel
more comfortable with it because there’s no
other things that you need to know.
“We had to do some networking changes
and had some big issues. “I think it has made us more agile and
quicker and the product is a lot more
resilient should we have to go into
maintenance mode.”
at the moment, I can’t see heavy workloads
going to the cloud, not in Namibia anyway.”
“But in my 24 years in IT, I have never come
across a company that has a support system
like Nutanix, it’s unheard of.
“I hate to call a customer care centre,
because firstly we’re in Africa and the rest of
them are in another time zone, so trying to
communicate with them is a problem.
“And they also don’t understand the way
we work. We work differently than the
Europeans and Americans because we are
a ‘jack of all trades’ – we know a little bit of
this and a little bit of that.
“The quality of the support is a major reason
why we’ve stayed with Nutanix because
I know if I log my call, two hours later,
someone has helped me. Our workers benefit
by the fact that the systems are always on.
We had some shocking SLA delays with our
52
INTELLIGENTCIO
Digital journey
Du Raan believes that Trustco’s biggest digital
journey will be within its banking segment.
“Our next digital projects will lie in banking
and the Internet and software banking,
doing some AI and Machine Learning data
stuff in the banking and financial industry,”
said Du Raan.
“Traditional industries, like insurance,
will look into Artificial Intelligence and
Machine Learning. As soon as you can start
trading as a bank everything you do comes
down to money and how you work with
it, and these type of analytics will give us
insights into other businesses and how to
improve them.” n
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