Intelligent CIO Africa Issue 33 | Page 50

Case study ////////////////// Digitising the Automobile Association of South Africa’s legacy systems The Automobile Association of South Africa (AA SA) has mandated Itec to transform its existing legacy communications contact centre into a digital omni-channel system that integrated easily into existing technology, was scalable, and included full disaster recovery options. er 50 INTELLIGENTCIO M erw e, G ene ra l Mana ger of IT at AA S A www.intelligentcio.com