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• 64% of CIOs agree that their role is to
educate other members of the C-suite on
digital technologies
• 69% say collaborating with the CEO on
setting organisational roadmaps is key to
their role
• 77% of CIOs say their core
responsibilities include collaborating with
the CHRO on talent strategies
From a technology perspective, the most
successful CIOs are those who are
building consensus and action around
automating and integrating work
processes and introducing digital
workflows to drive outcomes.
They recognise the importance of digital
workflows in increasing efficiency (80%),
financial performance (78%), productivity
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FEATURE: STATE OF THE CIO
(78%), employee performance (76%), and
innovation (75%).
“As technology becomes critical to
business success, expectations of the CIO
have grown exponentially,” said Chris Bedi,
CIO, ServiceNow.
“In the past, the CIO was an organisation’s
top technologist, but today the most
successful CIOs are those who are thought
leaders, innovators and business visionaries.”
“CIOs have the opportunity to take centre
stage in leading a transformational change for
their organisations. Building C-suite influence,
focusing externally on employee and customer
experiences, and changing the operating
model through workflow digitisation are key to
unlocking high performance.” n
Chris Bedi, CIO, ServiceNow
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