A
PUBLICATION
Providing Unparalleled Technology Intelligence
ISSUE 33 // www.intelligentcio.com
Can firms go
autonomous?
An expert examines whether
automation can help CIOs in
South Africa
Securing a
remote workforce
Industry leaders discuss
how organisations can best
address cyberthreats
Smart
agriculture
EDITOR’S
NOTE
H
ello and welcome to the latest
edition of Intelligent CIO Africa.
This month’s front cover features
the Automobile Association of South
Africa (AA SA) and how it has mandated
Itec to transform its existing legacy
communications contact centre into a digital
omni-channel system that integrated easily
into existing technology, was scalable, and
included full disaster recovery options.
Itec worked with AA SA to develop a Mitel
communications solution that virtualised
its existing business processes, integrating
its mobile app with multiple channels
including voice calls, SMS and other forms
of communication.
Jaco Van Der Merwe, General Manager of
IT at AA SA, tells us that he was particularly
impressed by the well-defined APIs provided
by Itec, that enabled a smooth transition
and set-up when integrating the AA SA app
into the Mitel communications platform. He
also said that the platform itself was easy to
understand and operate.
It is a challenging time to be a CIO. Not
just tasked with keeping the technology
backbone functioning, they now must help
their organisation make sense of mountains
www.intelligentcio.com
of data and become more agile to support a
digital strategy. With this in mind, Niral Patel,
MD Oracle SA, looks at how organisations
can benefit if they went autonomous.
Elsewhere in our State of the CIO feature,
you can read how top-performing CIOs are
focusing more on business leadership and
the goals of the customers, employees,
and other business functions, rather than
technology operations, according to new
research from ServiceNow.
The modern workforce is more flexible
and collaborative than ever before, with
technology enabling employees to work
from anywhere, at any time, on any device.
But these new remote workforces are not
without their security risks. We spoke to
industry experts about some of the biggest
cyberthreats and how companies can best
address these.
Many organisations think their current
email security systems are up to the task of
protecting them from phishing; however,
many of them fall short and do not keep
their organisations safe. On the back of a
survey conducted by Mimecast, we asked
leading experts what can organisations do
to ensure they have robust email security
systems in place?
Internet of Things technology
is helping Algerian farmers
increase their yields
Up and
running
The Automobile Association of South Africa mandated Itec to
transform its existing legacy communications contact centre into
a digital omni-channel system that integrated easily into existing
technology and included full Disaster Recovery options.
Intelligent Data
Protection Partner
Global ICIO
Knowledge Partner
Intelligent Data
Security Partner
Global
Innovation Partner
Intelligent
Supporting Partner
Intelligent
ITSM Partner
Intelligent Threat
Management Partner
Intelligent Banking
& Finance Partner
Intelligent
Education Partner
Our Country Focus feature is on Algeria,
where you can find out how global IT
provider SITA is providing key systems to
support the smooth opening and operation
of Algeria’s new international terminal at
Houari Boumediene International Airport,
while Ankur Bhan, Founder and Head
of WING Business Line, Nokia, explains
how the Internet of Things has helped a
peach farmer in Algeria increase his yields,
reduce impact on the environment, and cut
irrigation costs.
Elsewhere, Indi Siriniwasa, Vice President
Sub-Saharan Africa at Trend Micro, gives us
an insight into his career and what makes
him tick in ‘Get to Know’, while Bluegrass
Digital Managing Director Nick Durrant
analyses the challenges of online shopping.
As ever, please feel free to submit any
news or thought leadership articles to
[email protected]. I hope you
enjoy the read.
Paul Rodgers
Editor
INTELLIGENTCIO
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