Euphoria
Telecom helps
South African
companies
establish
a global
presence
Union Bank of Nigeria and
Newgen Software bag awards
E
uphoria Telecom has launched a
new feature that offers its clients
international telephone numbers. This is a
very useful tool that provides companies
of all sizes with a telephonic presence in
most of the larger countries abroad. It also
enables businesses to keep their call centre
operations in South Africa and thereby
reducing overhead costs.
Euphoria Telecom CTO Nic Laschinger says
international phone numbers make it easier
for foreign customers to reach companies
based in South Africa using a familiar local
phone number.
“This feature is designed to generate
increased brand awareness while
simultaneously creating exciting global
growth opportunities,” he said.
“Best of all, your international number will
allow you to receive calls from a foreign
country with callers paying local rates when
dialling in. You can also call out using the
same foreign number and it will be seen as
an incoming international call.”
Cloud technology is redefining businesses
and is completely reshaping customer
engagement models. Cloud-based phone
systems can help save costs, streamline
operations, improve productivity and scale
any business.
“This is just one of many new services that
Euphoria Telecom has introduced in order
to assist customers to do better business
anywhere, anytime,” added Laschinger.
To apply for international numbers, Euphoria
customers will still need to provide proof of
address in the respective foreign country. For
more information visit euphoria.co.za, email
[email protected] or contact Euphoria
Telecom on (087) 231-0500.
www.intelligentcio.com
U
nion Bank of Nigeria and Newgen
Software have emerged winners of
the Best Branch Digitisation Initiative in
West Africa award at The Asian Banker
West Africa Awards Programme. Union
Bank of Nigeria engaged Newgen
to design and deploy an automated
workflow which reduces the turnaround
time (TAT) of operational activities across
branches of the Bank, lowering TAT by
over 60%.
The Bank leveraged Newgen’s Business
Process Management-based intelligent
workflow automation solution to
automate and centralise various tasks
including account opening, account
maintenance, fund transfer, term deposit
and e-business management. This has
led to a 150% increase in the average
number of requests processed per day
(across all processes automated.)
Nath Ude, Head of Services and
Technology at Union Bank said: “With
banking transactions going on at
supersonic speeds, customers expect
real-time service and personalised
engagement; expectations which Union
Bank has always worked to fulfil and
even exceed. This award is a testament
to the bank’s continuous efforts to
innovate and provide high quality
service to its customers.” n
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