NEWS
LanDynamix helps Bigen leverage
the power of VoI
“For us, a high-quality voice communication platform is part of the
overall customer experience and a key success factor.”
Oakes says that advances in VoIP technology convinced Bigen
that the time was now right to make the switch. When its current
PBX supplier was unable to offer a competitive bid, Bigen turned
to LanDynamix, which had been supplying security services to the
company for six years.
“Bigen’s brief was simple but non-negotiable – transfer the current
system to a virtual PBX with all features currently used with no
interruption either to users or callers,” said Ethan Searle, Technology
Advisor at LanDynamix.
L
anDynamix has implemented a voice-over-Internet-protocol
(VoIP) solution for Bigen Group’s Bloemfontein office, which is
expected to reduce telephone costs by up to 50%.
However, according to Mark Oakes, IT Manager at Bigen, cost
savings cannot come at the expense of quality. “They also wanted to see a 50% cost reduction within the first
month. Based on our skill set and our good working relationship
with the Bigen team, we were confident that we could implement a
solution that leveraged VoIP technology to deliver the desired cost
savings but without compromising the quality of this important
communications channel.”
“Bigen believes strongly in the continuing power of personal
communication when dealing with clients and suppliers,” he said. Once the concept is proved, the managed VoIP PBX solution will be
rolled out to Bigen’s other offices.
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NEC XON provides Africa’s first
AI-driven wireless LAN
N
EC XON is providing the first AI-powered wireless LAN (WLAN)
solution in Africa. The solution is based on technology from
Mist Systems, a Juniper Networks company, which has been an NEC
XON partner for 15 years.
“MIST’s intelligent, cloud-based architecture provides phenomenal
opportunities across verticals such as healthcare, enterprise,
commercial, and safety and security management,” said Ross
Templeton, GM of Networking at NEC XON.
Mist also has the networking industry’s only AI-driven virtual
assistant, Marvis, which simplifies wireless troubleshooting and gives
peerless visibility and insights into client and network behaviour. It
employs patented BLE alongside Wi-Fi and IoT for services, such
as indoor wayfinding, proximity notifications, traffic analytics and
tracking assets.
“The cloud delivery model enables rapid scaling, agility, flexibility,
performance, and solid ROI. The solution makes Wi-Fi more
predictable, reliable and measurable because it is automated and
enables location services using Bluetooth LE.”
The solution also enables NEC XON to provide automated insights
across the network stack, which saves time and costs while
simultaneously improving network performance.
Mist provides enterprise-grade Wi-Fi, BLE (Bluetooth Low Energy or mesh
networking) and IoT for personalised, location-based wireless services
that do not need battery-powered beacons. It is a pioneering technology
in the field of cloud-managed wireless networks powered by AI.
www.intelligentcio.com
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