COUNTRY FOCUS: TANZANIA
In this special Country Focus
feature on Tanzania, we look at
how banking services are being
digitised and how Vodacom is
exhancing its platform in the
southern African country.
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Tanzania is on the road to
Digital Transformation
S
tandard Bank has digitised its banking
services in Tanzania after adopting
the Finacle Mobile Teller Solution.
Finacle Mobile Teller, the comprehensive,
enterprise level tablet-based solution, comes
with designated workflows for each role – teller,
relationship manager and agent. With an
interactive user interface, intuitive navigation,
an offline mode of operation and inbuilt
analytics engine, tellers will be empowered to
provide personalised services on-the-go and
virtually eliminate waiting in queues.
Benefits realised by Standard Bank
• Consolidation of data exhaustive teller
screens and optimisation of teller
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INTELLIGENTCIO
applications, has reduced it from 17
to just five single-click selections. This
has resulted in an average service time
of less than 50 seconds, improving
turnaround time on transactions (TAT)
by over 40%, and thereby reducing
waiting time for customers
• Consolidation of popular activities
on a single screen, allows a teller or
relationship manager to service multiple
requests from a customer in a single
window. This has resulted in a 37%
capacity improvement and a reduction in
branch network cost by almost 14%
• Cash deposit transactions which used to
take 120 seconds can now be done in
under 40 seconds
• Enabled with a comprehensive customer
information view, the bank has been
able to adopt virtually paperless
banking, resulting in over 50% reduction
in stationery
• The well-designed intuitive user
experience has reduced training time
for branch staff from one week to just
about two hours. Additionally, the
digitisation and automation has resulted
in reduction of overtime costs, thereby
enhanced work satisfaction
“Ensuring world class customer experience
is a key priority for Standard Bank and
ensuring this at non-digital touch points such
as branches, was a challenge,” said Klaas
www.intelligentcio.com