INFOGRAPHIC
INFOGRAPHIC
Employees in companies
embracing Digital Transformation
have increased job satisfaction
N
ew research from ServiceNow, a leading enterprise cloud
based provider of digital workflows, has revealed employees
in EMEA companies, embracing workplace automation,
report greater job satisfaction (62%), customer satisfaction (71%)
boosted productivity (72%) and increased time for creativity
(62%). Two thirds say workplace automation improves their
organisation’s financial performance and nearly half believe they
benefit from job creation. • 31% are concerned about learning new skills or processes and
28% worry about changing the way their job is performed
• Only 17% worry about losing their job
• Employees in highly digitised companies report they benefit from
increased job creation (42%) as opposed to only 23% in less
automated companies (23%)
• 86% view AI technologies as the future of work
• Under a fifth (16%) fear being told what to do by a machine
EMEA employees express that the rise in digitisation enables
them to benefit from automating menial tasks, subsequently
improving their opportunities for advancement (64%) and more
meaningful work. Yet fewer than one in three of companies
studied (27%) have automated the processes with which they
work, leaving over two thirds of work processes with substantial
manual activity. Employees have a desire to learn and improve digital skills
Employees worry more about change than fear of machines Increased financial success
There has been much rhetoric around ‘fear of machines’, yet employees
studied worry more about change than robots taking their jobs: Employees in ‘highly automated’ organisations are more likely than
those with less automated processes to report that their firms have high
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INTELLIGENTCIO
• 66% of employees have a desire to learn or improve their digital skills
• 15% say their job requires advanced digital skills
• 75% believe they have the digital skills required to perform their
job well
• Only 18% find adapting to digitised work processes difficult
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