NEWS
iSON Xperiences commended for rapid
growth in African BPO market
F focus on skills training and development, aggressive capacity
building, and direct government intervention.
The company believes that Africa can match India’s competency
in BPO, IT and ITES through high employment generation, greater “iSON is bolstering its high-tech capabilities in digital areas such as
analytics and Artificial Intelligence (AI) as well as fostering human
talent that can implement the latest tech solutions,” said Frost &
Sullivan analyst Stephen Loynd.
rost & Sullivan has recognised iSON Xperiences with the 2019
African Company of the Year Award for its focus on developing the
domestic African BPO markets.
“The company is extremely knowledgeable about its clients and the
specific objectives they have in terms of operations and in achieving
the best possible CX. And it appears that iSON is well-poised to
replicate its telecom industry success in other industry verticals.”
Headquartered in Dubai, it has regional headquarters in Nairobi,
Kenya; Lagos, Nigeria, Cairo, Egypt; Durban, South Africa; and New
Delhi, India, with support from 18,000 employees in 30-plus centres
across 16 countries.
“iSON’s brand continues to grow in prominence,” added Loynd.
“The company is uniquely present all across the African continent – in
Burkina Faso, Ghana, Kenya, Liberia, Malawi, Niger, Nigeria, Rwanda,
South Sudan, South Africa, Tanzania, Uganda and Zambia. And it
obviously takes pride in promoting local talent.”
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Ruckus Networks debuts Wi-Fi 6
in Africa
R
uckus Networks, (now part of CommScope via acquisition) has
completed its first use case in Africa at The Fourth Session of the
UN Environment Assembly (UNEA-4) held in Nairobi Kenya.
showcased four-fold capacity increase, along with better security.
“Bridging the gap between insatiable demand and performance
is critical and Wi-Fi 6 will bring about a profound change in the
industry,” added Graham.
Wi-Fi 6, also known as 802.11ax and the latest generation of Wi-Fi,
bridges the performance gap to deliver at ten gigabit speeds. The
new standard allows faster network performance by connecting
more devices simultaneously, transitioning Wi-Fi to the de-facto for
internet connectivity. “Wi-Fi has transitioned through six generations
over the last 25 years, where speed and efficiency have improved
tremendously,” said Riaan Graham, Sales Director for Ruckus Networks
Sub-Saharan Africa.
“The latest sixth-generation Wi-Fi, based on the 802.11ax standard,
not only supports a maximum data rate of nearly 10 Gbps for better
speed, but will provide better performance in congested areas – from
stadiums and city deployments to your own device-packed home.
This was clearly seen with the speed and performance achieved at
UNEA-4, with 50 Ruckus APs supporting approximately 733GB for
over 4,700 clients with an average speed of 105.9Mbps each day.”
Wi-Fi 6 is essentially built for IoT – a future-facing upgrade that
can be costly and difficult to manage. Even more, this technology
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