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INTELLIGENT BRANDS // Software for Business
IFS announce general availability
of IFS Field Service Management 6
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I
FS, a global enterprise applications
company, has announced the general
availability of IFS Field Service
Management 6. With major enhancements
and new capabilities, it has been field tested
and is already delivering value for early
adopter customer Eickhoff, a market leader
in technology and services for mining and
gearbox applications.
IFS FSM 6 brings to market major extensions
of its class-leading functionality with more
buying and deployment choice in the cloud,
even greater mobile field service and back
office capabilities, and an intuitive new user
experience on any browser or device.
The new version empowers users with new
and extended features such as enhanced
capabilities for reverse logistics, spare
parts management and depot repair, and
increased flexibility for workforce scheduling
optimisation. Enhanced functionality
for warranty, contracts and pricing
management enables entirely new business
models for companies that deliver services
primarily through distributors.
Designed for deployment as a Software-
as-a-Service (SaaS) offering, in the IFS
Managed Cloud or on-premise, IFS FSM
6 redefines configurability for cloud-
based field service, giving customers the
freedom to tailor data fields, workflows
and interfaces to their unique field service
environment. Virtually eliminating the need
for costly customisations, the new version
makes it easy to optimise user behaviour
while remaining on a standard upgrade
track that enables seamless access to the
latest feature enhancements. IFS FSM 6
also delivers:
• Major enhancements to the IFS
Planning and Scheduling Optimization
(PSO) engine: Customers can now
benefit from a 50% more powerful
planning and scheduling engine (on
Microsoft Azure) that automates and
optimises technician scheduling, ensuring
optimal decision-making based on
business goals, customer contracts and
service-level agreements
• Omni-channel customer engagement
and self-service: IFS FSM 6 can be
extended with IFS Customer Engagement
capabilities for AI-powered customer
service that offers the self-service options
customers demand while identifying and
relieving agents of the burden of many
repetitive, time-consuming tasks
• A reimagined, browser-based user
interface: Performing beautifully on any
device, a new front-end features user-
centric and intuitive designs that adapt to
any browser, on any device, empowering
users to remain in control of their service
operations 24/7 without being tied to the
office or contact centre
“Our solutions are designed to help
the world’s highest-performing service
organisations serve their customers in the
best, most cost-effective way possible,” said
Marne Martin, IFS Service Management
Business Unit President.
“With the innovations and enhancements
brought to market in IFS FSM 6, coupled
with freedom in terms of on-premise or
cloud deployment options, we are proud to
announce a benchmark solution that can
tackle the next generation of field service
management challenges in a way no
other solution on the market can. For those
businesses serious about service being a
differentiator for their brand and a source of
revenue, IFS is the right choice.” n
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